Need help using the Ivory Towers site? Don't worry, we'll try to help you with any problems you might have. Make sure you've checked the following pages before getting in touch with us.
Although there are free dating websites available, Ivory Towers is very different and, we believe, much better!
We ask for subscriptions because:
We believe that a service that members pay for is more likely to encourage committed, responsible membership
We have a customer service team that keeps the service running smoothly on a daily basis
Putting the site together has required a significant investment in technology and development of our matchmaking software and techniques
We're spreading the word to build up membership and provide more choice for members. Membership is growing and we intend that to continue
Our prices are competitive with the largest UK sites on offer. We are much cheaper than any equivalent offline dating or introduction service. We aren't here for big bucks but the system will need to pay for itself... eventually!
If you are a student, pensioner or on a limited income, we will consider special rates on an individual basis. Compare membership types.
This Website has been designed by and for people in the UK.
We are based in the UK, which means that the questions we ask are appropriate to members in the UK and Ireland. The vast majority of people on our database are going to be living relatively close to you, unlike many American and International sites.
Any alumni, postgraduate or current student from a University on the following list, provided they are resident in the UK or Ireland. You may be asked to produce evidence of attendance or graduation.
If you went to an overseas university or to a UK or Irish university not on our list and would like to join Ivory Towers, please email us and we will be happy to consider your application. Fill in the relevant part of the form under 'Other Universities' and put in the name of the university you attended. If there is any problem, we may ask you for more information. We reserve the right to refuse the application in certain circumstances.
This site is open to people who live in the UK or Ireland who are 18 and over. We make an exception for UK citizens who are living and working temporarily outside the UK or Ireland, and visit home on a regular basis. If you are in this situation, please make sure you can register with a valid UK or Irish address and postcode. It would be advisable to contact us via the help system to let us know.
We send a confirmation email to your registered email address. Click the link in the email to confirm your address.
Your profile will remain invisible until you've confirmed your email address. We do this to protect our members.
IMPORTANT: Don't forget to check your spam/junk folder
Don't worry, it happens. Go here and enter your email address and we'll send you a link to log in.
You can login using either your email or username. Passwords are case sensitive, but your email or username is not.
No problem, we can sort this out for you. Just send us an email and we'll get back to you. There's no need to sign up again, as your details may still be on the system. You don't want to end up with two accounts!
Yes! You can now join Ivory Towers with your Facebook account. Go to the sign up page and click 'Join with Facebook'
We only import enough personal information to set up your profile on Ivory Towers. This includes your name, email address, profile info and photos (if you allow). We only import your information if you give us permission to do so.
No. We will never post to your timeline or your activity feed. If you sign up to Ivory Towers using Facebook, we only import your information. Your Facebook friends can't see that you've signed up to Ivory Towers.
Yes. You can do this by uploading a photo from your Facebook account.
To hide your profile from everyone either edit your Privacy settings on Your Account page; or if you see yourself in a search, click Hide from searches in the search results.
If you just want to be hidden from public searches, tick Hide my profile from public searches on Your Account page.
Click on the Hide from searches button on the member's profile page or on the searches page. You can hide yourself if you like!
Go to Your Lists page. From here you'll be able to see lists of members you have blocked and hidden from searches. Use the buttons on the right to unblock/unhide a member.
In a word, no! You're encouraged to complete as much as possible on your profile (and you will probably be more successful if you do!). There are a few mandatory questions to get you started, but after that you can always change or add to your profile later. A well thought out profile will help you stand out from the crowd and can be a great conversation starter, so be as personal as you can!
Looks aren't everything but a photo can make all the difference between getting your profile noticed or not. Our stats show that 40% of members wouldn't contact somebody who didn't have a good photo.
If you do not already have a profile photo, go to your profile, hover over the grey No Photo image and click the Upload photo link that appears in the top right. Follow the steps to upload a photo from your computer to your profile, and you're done!
If you already have a photo, go to your profile and click Add new photo beneath your current pictures then follow the steps as you did before.
One of the improvements we've made to the site is to allow for bigger profile photos. If you had a profile on the old site, your photo may have been enlarged, causing it to look a little blurry or pixellated.
The solution is to remove the old one and upload the original again.
Yes! and it's good to keep it up to date. Sign up to create your profile
We've come up with some handy tips on our profile tips page.
If you're new, you can join the site on a free trial basis, which will give you full access to all areas and functions of the site.
Once your membership expires, your account will automatically be converted into a "Profile" account, allowing you to login, browse, and edit your profile.
If you're sure you want to close your account, log in to the site and go to Your Account Page. In the first box that appears, click the "Close my account" link. From there, follow the instructions and click the big red button to close your account and log out.
As a general rule, we don't offer refunds (as stated in the Terms and Conditions).
However, in special circumstances such as fraud or a major error by Ivory Towers, we may make an exception. If you'd like to find out if you're eligible for a refund, get in touch via our help form, and we'll see if we can help.
You can suspend your membership if you've purchased a 12 month membership, providing you have 3 or more weeks left.
Members with recurring subscriptions cannot suspend their membership, however they can hide their profile temporarily or cancel all future payments at any time. These features can be found on Your Account page.
In order to protect members on the site (as well as ourselves), the Terms and Conditions allow Ivory Towers to close accounts, or refuse membership at our discretion. Below are some of the reasons we may give a warning to a member or immediately close their account:
If membership is terminated for any of the above reasons, membership fees are non-refundable.
When your membership expires, your profile will be kept on the system and will still be visible to other members, but you'll be limited as to what you can do on the site. You'll still be able to read messages from other members, but you'll have to subscribe in order to reply to them. Compare membership types.
If you think you might want to come back at a later date but want to hide your profile from other members, visit Your Account page and under Privacy tick Hide my profile from everyone.
If you'd like to close your account, you can do this on Your Account page. Click the Close my account link, and follow the instructions.
Your membership/subscription details can be found on your account page - there's a link to it in the top right when you're logged in.
We're sorry to hear that. Advice on what to do next can be found on our Disappointed page.
Simply login and subscribe! - your profile with all its details will still be there.
Please don't sign up again! Having more than one account can be confusing to other members on the site (and to you too!). The free trial is a one-off taster, so duplicate accounts will be closed.
Please don't! Having more than one account can be confusing to other members on the site (and to you too!). Ivory Towers will close any duplicate accounts.
Login to the site, visit Your Account page and click on Password. Enter your new password and your done!
Email notification settings can be changed in the Notifications section on Your Account page.
If you do not wish to receive any more messages from Ivory Towers members please either hide your profile or cancel your membership.
A wave is a simple way to say “hello” and start a conversation on the site.
Our system sends out loads of notifications every day, and as their content is often very similar, some email systems interpret our messages as junk mail, or 'spam'.
Although we do our best to ensure that our automated messages get through, once we have sent the messages out we have no control over what happens to them.
Try checking your spam/junk folder, and mark any Ivory Towers notifications as 'Not Spam/Junk'.
Unfortunately this problem affects almost everyone! - you are not alone!
We have asked people time and again to make sure that they reply to all emails. There are various reasons why they don't:
Some members receive a lot of email and find it difficult to respond to everyone.
Others may be involved in a particular correspondence with another member.
Some may have signed up then not visited the site again, even if they've been alerted that they have email.
Some may have to subscribe in order to read their mail.
Sometimes they can't be bothered or would rather not be negative.
Make sure your emails are as best as they can be by reading our Mailbox tips
When there is mail for you at Ivory Towers, you will automatically receive a 'mail waiting' message in your external email account. You may have already viewed your Ivory Towers mail before seeing this message in your external email account.
When an mail is sent to you on Ivory Towers you automatically are sent an notification email.
As an expired member you'll still be able to read new mail, but you won't be able to reply until you subscribe.
This limit is in place to encourage quality rather than quantity, and also reduces the potential for someone to post spam to a large number of members. The limits are set as a result of member feedback and most people rarely find they reach the limit.
You can wave up to twice at each member, but only once a day. This is to prevent any user being bombarded by waves from just one member. Once the recipient has responded, you may not wave at them again. Waves are intended to be a conversation starter.
The limits are in place to reduces the potential for someone to flood to a large number of members with waves. The limits are set as a result of member feedback.
If you receive mail from a member but would prefer not to reply, there is a decline button. This sends a message to the sender thanking them for their message but declining further contact.
If you feel that the message is spam or goes against our Terms and Conditions, us the Report this message link on the message, and we'll look into it.
When viewing the message click the Report this message link, and fill out the form that appears.
They may have made their profile invisible, closed their account or blocked you. Sometimes people hide their profile for a period of time (for example if they're on vacation) and return later.
If you are a current member you can send mail. When a mail is successfully sent a screen will appear telling you that the mail has gone. If you do not receive this screen, your mail has not been sent. You can also check your sent items. If the mail message does not appear in your sent items then it has not been sent.
If you are having trouble sending mail, please check that you have included a Message Title on your email. It will not be sent if you do not include one. Also check that you have not sent your email quota for the day.
For tips receiving more mail, see our Mailbox tips page.
If you use Ivory Towers on a shared computer, it is advisable to uncheck the Remember me box on the login page, and to decline any offer from the browser (e.g. Internet Explorer) to remember your details.
It's also a good idea to logout when you've finished - there's a link to logout in the top right on every page.
At Ivory Towers, we work very hard to detect and ban members who misuse the site and we are generally successful. However we also need our members to help us out and report anything they feel is suspicious. For more information about spotting scams visit the scams help page.
If you receive mail from a member but would prefer not to reply, there is a Create 'no thanks' message button. This generates a polite message addressed to the sender (which you may edit if you wish), thanking them for their message but declining further contact.
If you'd like to stop receiving messages from a particular member, you can block them using the Block this member link on their profile. If you do receive mail which you find inappropriate in any way, use the Report this message link on the relevant message.
If the same member is blocked several times, they may have their membership suspended.
Please don't block other members routinely or excessively. Blocking should be used carefully. Members who block excessively can cause confusion and may have their membership reviewed.
All online payments to Ivory Towers are passed through a secure server, which provides many security features to keep your details safe.